1. Introduction
Elite Furniture & Upholstery Repair ("we," "us," or "our") is a professional in-home furniture repair business serving Westchester County, NY and Connecticut. This Privacy Policy describes how we collect, use, disclose, and protect information you provide when you visit our website or contact us for services.
By using this website or submitting a contact form, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the site.
2. Information We Collect
We collect information you voluntarily provide through our contact form, including:
- First and last name
- Email address
- Phone number
- Service type requested
- Description of the furniture piece and repair needed
We do not collect payment information, government-issued IDs, or sensitive personal data through this website. We also collect limited technical data automatically (see Section 4 — Cookies).
3. How We Use Your Information
We use the information you provide solely to:
- Respond to your estimate requests and service inquiries
- Schedule in-home repair appointments
- Follow up on completed work if needed
- Improve our website and service quality
We will never sell, rent, or trade your personal information to third parties for marketing purposes. We do not send unsolicited promotional emails or spam.
4. Cookies
Our website may use basic session cookies and analytics tools to understand how visitors interact with the site. These cookies do not identify you personally and are used to improve website performance and user experience.
You may opt out of cookies by adjusting your browser settings. Disabling cookies will not affect your ability to use the contact form or access our services. We do not use advertising or tracking cookies.
5. Third-Party Services
Our contact form is processed via Web3Forms (api.web3forms.com), a third-party form submission service. When you submit a form, your data is transmitted securely to Web3Forms and then forwarded to our email. Web3Forms's own privacy policy governs how they handle form data.
We do not currently use Google Analytics, Facebook Pixel, or other third-party tracking services. If this changes, this policy will be updated accordingly.
6. Data Retention
We retain your contact information only as long as necessary to respond to your inquiry, complete any service arrangement, and maintain business records for a reasonable period (typically no more than 3 years). After that period, your data is deleted or anonymized.
You may request deletion of your data at any time by contacting us at the address below.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of any future communications
To exercise any of these rights, contact us at elitefurniture425@outlook.com or call (475) 449-0095. We will respond within a reasonable timeframe.
8. Security
We implement reasonable technical measures to protect your information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our server. Our contact form submits data via secure HTTPS to Web3Forms.
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Children's Privacy
Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us immediately and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
11. Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Business: Elite Furniture & Upholstery Repair
- Email: elitefurniture425@outlook.com
- Phone: (475) 449-0095
- Service Area: Westchester County, NY & Connecticut